FAQs

Oui, ce sera le cas.

Assurez-vous de suivre les étapes ci-dessous :

1/ Téléchargez le package depuis themeforest.net (Le fichier est au format zip)

2/ Extrayez le fichier que vous venez de télécharger (N'oubliez pas cette étape).

3/ Recherchez ce fichier : ella-xxx-sections-ready.zip dans le dossier Ella Sections Ready xxx, il vous suffit ensuite de télécharger le fichier ella-xxx-sections-ready.zip sur votre boutique Shopify.

- Si vous souhaitez utiliser la version Ella RTL. Veuillez trouver ce fichier : ella-xxx-sections-ready-rtl.zip dans le dossier Ella Sections Ready xxx RTL, il vous suffit ensuite de télécharger le fichier ella-xxx-sections-ready-rtl.zip sur votre boutique Shopify

- Si vous souhaitez installer un thème enfant, veuillez accéder au dossier de thème correspondant

Pour gagner du temps et contacter rapidement notre support, veuillez suivre les étapes ci-dessous :

• Créez un compte personnel pour nous (avec l'autorisation Thèmes et l'autorisation Paramètres) http://docs.shopify.com/manual/settings/account/staff-members
• Prenez une capture d’écran ou une vidéo du problème que vous rencontrez.
• Spécifiez le modèle et la version que vous utilisez.
• Décrivez clairement comment reproduire le problème.
• Envoyez toutes les informations (compte personnel, capture d'écran, vidéo, nom et version du modèle, description des problèmes, lien) à email@domaine.com

Oui, nous vous aiderons à installer le modèle si nécessaire

Oui, nous le faisons. Veuillez envoyer vos demandes de personnalisation à email@domain.com, nous vous ferons parvenir notre devis. Merci.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

Utilisez du texte superposé pour donner à vos clients un aperçu de votre marque. Sélectionnez une image et un texte en rapport avec votre style et votre histoire.

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect. You have 15 days to decide if an item is right for you. If you would like to return the item please contact us within 15 days of delivery. Please email service@awardbrandco.com and indicate the item(s) you would like to return and the reason for your request. Do not send returned items to the sender's address from the package you received. We will not accept any returns before you contacting us first. Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 15 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear. If you have not received your refund within 15 days of shipping out your returned product, please contact service@awardbrandco.com ASAP.

For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won't have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at service@awardbrandco.com.

Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 15 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

You must pay for shipping to return or exchange an item.

If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at service@awardbrandco.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at service@awardbrandco.com and we'll help you out!

Award Brand Co manufactures its products in premium, reliable factories with experienced specialists overseeing the process, from experienced patternmakers, product development specialists, to quality control experts. We're committed to constantly making efforts in sustainability, partnering exclusively with factories that adhere to environmental protection laws, labor rights, and wage regulations. Our unique on-demand production approach eliminates inventory-related pollution and waste. Prioritizing high-quality fabric and the latest technology in our fabric lab, we reduce waste and maximize fabric function and handfeel while maintaining affordable prices. Our designs, driven by customer feedback, reduce overproduction and ensure our customers not only receive products they love, but can count on the durability of our products. As our business demand and product categories rapidly expand, we are growing our supply chain partnerships in South Asia. We're committed to increasing our investment and effort in sustainability, and will provide greater transparency in our sustainable practices and supply chain in 2024.

We use a variety of materials for our products. Mainly,they are BCI cotton, Organic Cotton, Recycled Polyester, spandex, Linen or Silk. All of our fabrics are high-quality, in order to give you the comfiest and softest products.

We recommend washing our garments with gentle detergents and tumble at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the care label of your product.

Certain items we sell well are on a "pre-order" and "JIT: Just In Time" model which allows us to order just enough materials to meet the demand for our customers. And we are working hard to expand this model to more and more products. If so, this order will be fulfilled with 7days. Pls be patient for our order release notice email.

We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay Afterpay(only available for US/CA/AU/NZ addresses) Please note that some banks may charge users foreign transaction fees when you pay by credit card.

There could be a few reasons. If you paid via credit card or PayPal, send us a note at service@awardbrandco.com and we'll investigate.

Yes! You can use both the gift card and promo code in one order. Just make sure to enter the gift card first, and then the promo code.

Taxes and Customs Duties are not included in prices When the package arrives in your country, the delivery company may contact you in regard to the amount of taxes/duty you should pay For more information, you can check out our Shipping & Customs page. For US customers: 1.What is Sales & Use Tax? Sales & Use Tax (“Sales Tax”) will be charged by applicable states of the US to customers who reside in the US and purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout. 2.How is Sales & Use Tax calculated? Sales Tax is calculated on the total merchandise value net of any discount. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state).Sales Tax charged on your order will be displayed at the checkout stage. 3.Will Sales & Use Tax be refundable? In case of returns and/or refunds, the appropriate Sales Tax will also be refunded to the original method of payment.

All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.

Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media to get a good offer

Please note that service@awardbrandco.com (also referred to as AwardBrandCo) reserves, in their discretion, full rights to the usage of discount code. In cases where a customer violates discount code regulations, AwardBrandCo has the right to cancel the order or forfeit the payment.discount code rules are as follows: Can discount codes be applied to discount campaigns (such as adding 2 product 20%)? Discount codes only valid on full-price products. Since the campaign is already discounted, monetary discounts cannot be applied. How do I use my code? To redeem a discount code, enter the discount code during the checkout process. Only one discount can be used per purchase. Discount code or codes may not be applied towards the products on sale. I forgot to use my discount with my purchase. Can you give me a credit? Discount code can't be applied after the purchase is complete. If you forgot to use your discount code and it is now expired, watch for new code and offers in the future. If the discount code is not expired, please use the discount code on your next order. Can I use more than one discount code at a time? No. You can redeem only one discount at a time. Usage is also subject to the terms and conditions of the discount code. Can I use an expired discount code? Expired discount code can't be used. Each discount code has an expiration date. If you are having issues with it, please contact us via service@awardbrandco.com What if a discount makes the order total fall below the free shipping minimum? A discount code doesn't work on shipping fees. If the total falls below the free shipping minimum using the discount code, the free shipping will not be applied. If you still have any questions, please feel free to contact us service@awardbrandco.com .

It could be a few reasons.

- shipping fees are non-refundable;

- VAT or Duties are non-refundable;

- the Rate of Currency. it could be that your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. The other Send us an email at service@awardbrandco.com and we'll investigate and find out why there may be a difference.

Please note that AwardBrandCo.com (also referred to as AwardBrandCo) reserves, in their discretion, full rights to the usage of discount code. In cases where a customer violates discount code regulations, AwardBrandCo has the right to cancel the order or forfeit the payment.discount code rules are as follows: Redemption and Limitations 1. Gift cards may be redeemed on AwardBrandCo.com to purchase products. 2. Gift cards can be used with a discount code. 3. You may enter the gift card code at checkout. If the total purchase price is greater than the balance on the gift card, you may select other payment methods to pay for the remaining amount. (If the purchase price is less than the balance on the gift card, the balance won't be refunded but it can be used towards a future purchase.) 4. The gift card is not refundable or redeemable for cash or credit. 5. Products purchased with gift cards cannot be returned or exchanged unless the product purchased is deemed to be defective. Gift Cards Lost or Stolen AwardBrandCo is not responsible for lost, stolen, or unauthorized gift cards. If you're still not sure about gift cards after reading this, please contact us service@AwardBrandCo.com

No, you can only use one promo code per order. If you're unsure about using coupons or promo codes, send us an email (service@awardbrandco.com) and we'll look into the promotions and let you know!

Thank you for your interest in collaborating with us! You can check out this page to express interest and just write to us service@awardbrandco.com .One of our influencer managers will get in contact with you if we have available spots open in our program.

Make sure to follow us on Instagram and TikTok , and subscribe to email and text message updates from us! We also have a 24/7 Discord community that offers live customer support, product drop announcements, and brand sponsorship opportunities. Join us today!

We love to hear from our customers! You can drop us a note on Instagram or feel free to send us an email service@awardbrandco.com with your feedback or suggestion.

Our mission at AwardBrandCo is to offer our customers the highest quality apparel and the best possible prices. The main reason is that the cost for the Plus-sized is higher than normal sizes. The fabric width is same. The utilizatiion rate for plus-sized is worse than normal sizes. In addtion, the weight of plus-sized is heavier than normal sizes,which will dramtically increase the courier cost. Anyway, Our team strives for cost uniformity across all sizing but when that is not achievable we do everything possible to close the pricing gap.

1. When writing your review, please consider the following guidelines: Focus on the product and your individual experience using it Provide details about why you liked or disliked a product All submitted reviews are subject to the terms set forth in our Terms and Conditions 2. We reserve the right not to post your review or delete your posted review if it contains any of the following types of content Reviews that are not specific or related to the product that you have bought Obscenities, discriminatory language, or other language that may reasonably considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation, or not suitable for a public forum Advertisements, 'spam' content, or references to other products, offers, or websites Email addresses, URLs, phone numbers, physical addresses or other forms of contact information Critical or spiteful comments on other reviews posted on the page or their authors Inappropriate photos, videos, or music, including without limitation any such materials that contain any inappropriate bodily exposure Any material with a visible copyright notice or obvious third-party material Information that violates any law, statute, ordinance or regulation 3. If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, you can contact us by sending email to service@awardbrandco.com directly. Enjoy writing your review!

First, put items in your shopping Cart and proceed to the checkout page. There, you'll see a place to enter your promo code. Once you add it, the system will automatically decrease your total cost, helping you save as much as possible.

You can get a coupon code in several ways: through an influencer, a referral, our homepage, an email newsletter subscription, social media, or various other channels. Be sure to check the specific guidelines, limitations, and validity dates listed for each code.

To see your coupons, login on our website. Once you login on, go to your account and look for the coupon section. Click on it and you'll see the available coupons there.

Currently, you can only use one coupon code per order.

If your coupon codes aren't working, it mainly caused by: 1. The entered code might not be correct. 2. The code may no longer be valid. 3. Your order may not meet the minimum amount needed to use the code. 4. You might already be using another code that provides greater savings. 5. The code might only be applicable to full-priced items. Should you have any inquiries or confusion, feel free to get in touch with our Customer Service Team by emailing us at service@awardbrandco.com .

You can find our best deals by browsing our website or visiting our social media account (@AwardBrndCo_official), or watching videos from influencers. The choice is yours!